Chances are that scratching, speckled color has appeared on printed photos.
CAUSE
These symptoms are caused by dust, or bonded debris within the roller and thermal head area of the printer. Some dust or debris will attach with a stronger bond and will require greater effort, with a more vigorous cleaning.
RESOLUTION
Clean the Thermal Head, black rollers, and gray roller with 99% pure Isopropyl Alcohol to remove any visible debris.
The Rollers should be cleaned with a lens cloth and Isopropyl alcohol as needed, or every other Print Pack
TechSpray Wipes may also be used.
Remove the print media and protect it from contamination from any tabletop grime.
Use “Canned” air such as Dust Off or other similar products should be used to clear out any dirt and dust within the printer.
Gently rub from left to right while rotating the grey roller and larger black roller to remove any remaining dust.
Use more air to clear away any remaining particles.
Cleaning the print head
Use Isopropyl alcohol and a lens cloth to thoroughly Clean the Print Head printing element
Rub vigorously
Allow to Dry
Test Print
