Chances are that if you are using a Sony UP-DR150 you are using it on the go. Here are some tips on how to transport or ship your dye-sub printer and protect your investment.
Remove the ribbon and paper from the printer and try to keep them free from dust. This will help to prevent internal damage to the printer.
Ensure the printer is carefully packaged with the original foam material or use a custom case like the Pelican 1660.
Empty the paper scrap catcher of any clippings. If not removed, clippings can enter the inside of the printer while being transported and cause damage.
Tightly wrap the printer with tape or a strap in order to secure the front media door during transport or shipping.
Below are the two most common issues caused by not removing the media prior to transporting or shipping a Sony UP-DR150 printer and possible fixes.
1. Door locking pin alignment
Description: images will have a missing color, white space, or a colorful effect on the outer edges of each photo (see illustration 1.) This occurs when the door shifts during transport resulting in bent door locking pins. If either or both of these pins are bent, use a set of pliers to carefully realign the pins to an outward "T" position (see illustration 2).
To prevent this from happening remove media prior to shipping. Secondly, tightly wrap the printer with tape or strap to hold the door shut to keep it from shifting during transportation (see illustration 3).
2. Error Code: "Media Mismatch"
If after shipping a printer you receive a media mismatch error when loading 4x6 ribbon and paper (2UPCR154), it is possible that the paper size arm was damaged (see illustration 4).
If the paper size arm is damaged, the printer will be unable to print using 4x6 media and you'll have to replace the arms. To replace the paper size arm, follow the procedures below (refer to illustration 5):
Open the door to the printer.
Remove the left and right side panels.
Remove the cartridge lock shaft (L) and cartridge lock shaft (R).
Release the ribbon lock, then raise the ribbon tray.
Remove the paper cartridge assembly in the direction of the arrow B.
Once the tray is out of the way then you should be able to add the paper width arm as shown in illustration 3.
If you have any questions please don't hesitate to call or send me a note.
-Russell
