Sony UP-DR80 Paper Error

Our support team here at Imaging Spectrum has taken many calls from customers encountering a paper error with their Sony UP-DR80 Printer. The following is a short description of the problem and the easy fix solution.

Even though Sony only sells 8″ paper for the UP-DR80 in the U.S., there is a paper size setting on the paper spool (also refereed to as the paper holder). The paper size selector is on the blue spool. Here is the problem: when putting a new roll of paper on the spool, it is very easy to inadvertently change the setting. If the setting is changed the printer will respond with a  “unknown paper size” or “incorrect paper size” error. The solution is to simply change the setting back to 8″. See the picture below.

Sony UP-DR80 Photo Printer

As always, if you have any questions or need any assistance please call us at 800-342-9294 or send email to

Thanks for reading!

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This was a “life saver!” I had no idea what to do. This happened in the middle of an event!!!
Again, thank you.


i put it in all paper size and no one works, all the time appear the error: Incorrect paper size setting
help me

@Vania – please contact us for a support ticket. 800-342-9294

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