Imaging Spectrum Blog

Sony UP-DR80 Paper Error

Our support team here at Imaging Spectrum has taken many calls from customers encountering a paper error with their Sony UP-DR80 Printer. The following is a short description of the problem and the easy fix solution.

Even though Sony only sells 8″ paper for the UP-DR80 in the U.S., there is a paper size setting on the paper spool (also refereed to as the paper holder). The paper size selector is on the blue spool. Here is the problem: when putting a new roll of paper on the spool, it is very easy to inadvertently change the setting. If the setting is changed the printer will respond with a  “unknown paper size” or “incorrect paper size” error. The solution is to simply change the setting back to 8″. See the picture below.

Sony UP-DR80 Photo Printer

As always, if you have any questions or need any assistance please call us at 800-342-9294 or send email to

Thanks for reading!

Marketing guy at Imaging Spectrum


  1. mm

    Eric Woodchek

    April 24, 2015 - 2:04 pm

    @Vania – please contact us for a support ticket. 800-342-9294

  2. VAnia

    April 24, 2015 - 12:47 pm

    i put it in all paper size and no one works, all the time appear the error: Incorrect paper size setting
    help me

  3. chris

    October 15, 2013 - 9:51 am


  4. Christopher Carwise

    June 15, 2011 - 2:07 pm

    This was a “life saver!” I had no idea what to do. This happened in the middle of an event!!!
    Again, thank you.

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