Comments on: I Updated My Snap Lab Firmware – Now What?

By: karen kofoet

karen kofoet — Mon, 22 Nov 2010 00:22:22 +0000

I’m getting really frustrated trying to use my mac making a border. I have a macbook pro using snow leopard & cs4. The driver information you have is windows format coding. So we actually just went and purchased cs2 for my husbands window based computer. We still can’t print our borders. We do action photography for all kinds of sports your borders don’t work for all. So we really are disappointed weeks later. I’m told there just is no mac driver they don’t work with macs. However, my husbands computer recognizes the border on the snap lab but it comes up above the picture with the picture below. When we use your borders they come up together with the picture inside the border.

By: David

David — Sun, 15 Aug 2010 19:18:06 +0000

@Eric, Thanks for the reply. I already updated the UP-CR10L firmware using the PC side of my Mac but I need the updated Mac drivers because all of my day-to-day programs that I print from are on the Mac side – including Photoshop & Lightroom. I’ll email you for the Mac CS5 border creation tool.

Thanks for lobbying Sony on behalf of the Mac community and please continue to do so. Quite a bit has changed since 2006 – the date of their last Mac driver update.

By: Eric Woodchek

Eric Woodchek — Wed, 11 Aug 2010 19:57:12 +0000

@David I relayed your message to our Sony technical representative. Imaging Spectrum continuously lobbies Sony for Mac support. In fact, we recently blogged about new Mac Drivers for the Sony UPDR200 and UPGR700. Click here to read. Unfortunately, you can only upgrade the firmware in your UPCR10l with a Windows PC (more info here). If it is the Photoshop plug-in you are looking for, let me know via email and I can send it to you.

By: David

David — Mon, 09 Aug 2010 14:58:22 +0000

Any chance of you guys contacting Sony for updated Mac drivers. The ones listed on their pages are severely out of date (2006!). Obviously the old drivers don’t support the new Matte option but to make matters worse I can’t access any of the drivers’ advanced features. I can only do a basic print because from my print module the Sony options are grayed out with a line through it. When I select the Sony options it states, “The bundle ‘UP-CR10 PrintColorSetup PDE’ couldn’t be loaded because it doesn’t contain a version for the current architecture”.

I’m running driver version 1.0.0 on a late 2009 iMac with intel chips. Also, there is no Mac border creation plugin for Adobe Photoshop CS5.

I’m hoping you can reach your Sony Rep and let them know there is still some demand for support of the UP-CR10L on the Mac.

(Also if you reach them, let them know the SnapLab support page does not jive with their other pages. It still doesn’t have the latest firmware listed above. The firmware is now at 3.5 but the support page at http://www.sony.net/Products/DP-driver/snaplab/index.html only goes to 3.15, which makes me wonder what else is outdated.)

If you don’t have contact with a Sony Rep, do you know if any of the other drivers are compatible like the UPDR200 or UP-CR20L?

By: Brian Woodchek

Brian Woodchek — Mon, 15 Feb 2010 16:09:19 +0000

@Scott, Sony should have an updated driver out soon (no official ETA yet) that allows you to choose Glossy or Matte. We’ll post more info as soon as we have it…

By: Scott

Scott — Sat, 13 Feb 2010 02:16:27 +0000

Prints in Matte finish when you print off of card in the 10L but if prints in glossy from the PC no matter what mode the printer is set on. Never gives a choice of Glossy or Matte on the PC. Not sure what is going on. I want to print from the PC but always get Glossy. No sure what if going on.